Can I cancel an order before it's produced?

Yes. An order can be cancelled before it goes into production, and if you have not been charged yet the process is straightforward.

• Contact customer support promptly with your order number to start the cancellation.
• If no charge has been applied, cancelling is simple.
• A full refund is normally issued for a job cancelled before printing.
• Cancellation is easiest before proof approval and before production.
• If you only need a fix, ask whether the order can be adjusted instead.

Because a job can move to the press quickly, request the cancellation as soon as you decide, since the option closes once printing starts.