Question
What should I do if part of my order is missing when it arrives?
Answer
If part of your order is missing on arrival, contact customer support right away with details on which items did not show up. The team can then figure out whether the rest is still in transit or needs to be reshipped.
- Name what is missing: list the specific items or quantities absent from the delivery.
- Note possible splits: larger orders sometimes ship in separate boxes that land on different days.
- Ask about expediting: if a reship is needed, the team can move it faster when your timeline is tight.
Support will confirm what shipped, decide if a reship is required, and expedite it when the situation calls for it.
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