Question
What should I do if my order arrives incomplete or with missing quantities?
Answer
If your order arrives incomplete or a quantity looks short, contact support with a clear side-by-side of what you ordered versus what actually showed up. That lets the team investigate the shipment and get the balance to you quickly.
- State the gap: note the item and how many pieces are missing.
- Share tracking: include any order or tracking numbers you have on hand.
- Check for splits: large runs sometimes ship in multiple boxes that arrive on different days.
The team will confirm what was packed, determine whether anything needs to be reshipped, and work with you until the count is made whole.
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