Question
What should I do if my order arrives with an error or missing finishing?
Answer
If your order arrives with an error or missing finishing, contact support immediately with your order details and photos of the issue. A clear before-and-after of what you requested versus what you received makes the review straightforward.
- Order details: include your order number so the team can find your job.
- Photos of the issue: show the missing or incorrect finishing.
- Requested vs received: note what was ordered against what actually arrived.
Forward the complaint to the support team and they will investigate and work with you on a resolution.
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