Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if my order arrives with an error or missing finishing?
Answer
If your order arrives with an error or missing finishing, contact support immediately with your order details and photos of the issue. A clear before-and-after of what you requested versus what you received makes the review straightforward.
- Order details: include your order number so the team can find your job.
- Photos of the issue: show the missing or incorrect finishing.
- Requested vs received: note what was ordered against what actually arrived.
Forward the complaint to the support team and they will investigate and work with you on a resolution.
Report the problem within 30 days of delivery. If the review confirms the error, the remedy is a free reprint or a refund of the purchase amount, and you get tracking once a reprint ships.
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