What if my file size doesn't match the order dimensions?

A size mismatch is fixable as long as you confirm the correct dimensions and resend the artwork. When uploaded files do not match the ordered size, the job is placed on hold and you are notified, so nothing prints at the wrong size or trims incorrectly.

• Contact customer support right away to confirm the correct dimensions.
• Sign in and click the Upload button on the order to add corrected files.
• Make sure the file dimensions match your order specifications exactly.

Once the corrected file is in, the order re-enters the technical review queue before heading to production. Reviews are handled on a first-come, first-served basis, so uploading the fix promptly keeps your job moving.

Fixing a size mismatch takes two quick steps: confirm which size is correct, then upload the right file.

• Contact support and specify whether the order size or the file size is the one you want; if your artwork is right, you can instead ask for the order specifications to be updated to match it.
• Log into your account, open that order, and click Upload.
• Upload a corrected file built to the right dimensions with the proper bleed.

Once the corrected file is in, your order can move forward. Checking your file size against the product page before you upload is the fastest way to avoid a hold.