Question
What if I can't access my online account to approve an order?
Answer
If you cannot log in when it is time to approve a job, support can step in so the order does not stall, as long as you confirm the proof is correct.
- Contact 4OVER4 support and let them know you cannot access your account.
- Support checks that your order details and proof match your previous order with no changes.
- Confirm to the agent that the proof is correct.
- Once you confirm, support can review and process the approval on your behalf.
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