Question
What happens if multiple items in one order have different production turnaround times?
Answer
When a single order contains multiple items, for example greeting cards and reply inserts, all items in that order must share the same print turnaround time. If the items you add have different turnarounds, the order automatically defaults to the longest turnaround date so everything is produced together.
- Why it happens: a multi-item order ships as one shipment, not separately as each item finishes, so it aligns to the slowest piece.
- Shipping comes after: your chosen shipping method adds transit time on top of that shared production window.
- How to avoid a surprise: before checking out, verify that every item shows the same production timeline.
- If you need one item sooner: place it as a separate order so its faster turnaround is not held back by the others, or contact support to discuss splitting or expediting.
Checking the turnaround on each item before you pay is the simplest way to keep a multi-part order on the schedule you expect.
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