Question
What should I do if my order doesn't arrive?
Answer
If your order has not arrived by the expected date, start by tracking it with the carrier, then loop in support if anything is still unresolved.
- Use your tracking number to check the current status with the carrier or local post office
- Find out whether the package is delayed, marked delivered, or lost
- Once you have that information, contact support so the team can help with any remaining issue
Having the tracking status in hand lets support act quickly, whether that means locating the package or arranging a fix.
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