Question
What should I do if my order doesn't arrive or is signed for by an unknown person?
Answer
If your order never arrived or shows a signature from someone you do not recognize, start an investigation right away.
- Contact 4OVER4 support with your order reference number and tracking details.
- The team opens an investigation with the carrier, such as UPS or USPS.
- The carrier works to locate your package.
- Keep your contact information handy, since the carrier may reach out during the investigation.
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