Question
What should I do if I encounter a 'something went wrong' error when trying to complete shipping information?
Answer
If a something went wrong error appears in the shipping step at checkout, contact support and describe what you were doing when it happened. They can troubleshoot the issue or finish the order for you.
- Note the exact point where the error appeared, such as entering the address or selecting a method.
- Try refreshing the page or using a different browser, since a stale session can trigger the error.
- Share your cart or order details with support so they can reproduce and fix it.
- If it keeps failing, the team can complete the shipping step and place the order on your behalf.
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