Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if I receive my proof on the wrong email address?
Answer
Proofs and notifications go to the email tied to your order, so it is best to keep the primary address on your account current. If a proof lands on the wrong or an alternate address, it is a quick fix.
- Use the primary email associated with your account for all order correspondence.
- If a proof reached the wrong address, contact support and give them the correct email.
- They will update your details so future proofs and notifications go to the right place.
Have your order number ready when you reach out so the change can be applied without delay.
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