What should I do if I don't receive a proof email from 4OVER4?

If your proof email has not arrived, it is almost always a delivery or filtering issue rather than a missing proof. Proofs are typically emailed with a link to your online account, so you can often review the proof there before the email shows up.

• Check spam: look in your spam, junk and promotions folders, and search your inbox for "proof" or "4OVER4".
• Add a safe sender: add 4OVER4 to your safe-sender list so future notifications land in your inbox.
• Open your account: log in to your 4OVER4 account and open the order to see if the proof is ready.
• Verify your email: make sure the email address on the order is current and correct.
• Still missing: contact support and ask them to resend the proof link, with your order details ready so they can find the job fast.

Timing can vary by product and with order volume, so confirm the latest details on the product page or with support.

On a company email, ask your IT team to allow 4OVER4 emails through any firewall or mail rules. You can also add a secondary contact to the order; it receives all order emails, including the proof.