Question
What should I do if I don't receive my online proof?
Answer
If your online proof has not shown up, start with your email folders before anything else.
- Junk or spam: check those folders first, since proof emails can land there.
- Resend: if it is still missing, contact customer support and request that the free online proof be resent.
- Confirm details: verify the email address on your account is correct.
- Account access: your proof is also available through your online account once it is issued.
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