Question
Why was I charged a different amount than my original order total?
Answer
The charge is adjusted when the files you submit differ from the specs you ordered.
- For example, if you ordered one-sided printing but submitted two-sided files, the price updates to match.
- Your card is charged the difference so the job can be produced as designed.
- Matching your file to your chosen specs at checkout avoids surprise adjustments.
- Contact support if you believe an adjustment was made in error.
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