Question
What should I do if the checkout 'Next' button is inactive or won't advance?
Answer
If the Next button will not advance during checkout, it is usually a browser or session hiccup. Work through these steps:
- Clear your browser cache: stale data often blocks the checkout flow.
- Log out and back in: refresh your session to reset the checkout state.
- Try a different browser: switching browsers can bypass the issue.
- Check required fields: confirm shipping, address, and payment details are complete.
If the button is still stuck, contact our support team with your order specifications and files. We can place the order for you and send proofs for your approval.
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