What should I do if I approved an order by mistake and it's already in production?

If you approved an order and then realized it needs a fix, move quickly. Once a job reaches the press there is only a short window to pull it, so the sooner you reach out, the better your odds.

• Contact the production department the moment you notice the mistake. The earlier the request lands, the better the chance the run can be stopped.
• Have your order number and the corrected file ready so the team can match the job and swap it without delay.
• Phone support opens at 10am EST, while an email or account message is timestamped and can be sent any time.
• If the run has already finished printing, ask about a corrected reprint rather than assuming nothing can be done.