Nadia Petrov
Nadia Petrov Customer Education Writer at 4OVER4.COM
Question

What should I do if I accidentally selected the wrong product size on my order?

Answer

If you picked the wrong size, do not worry, and do not rush to reorder. As long as production has not started, our team can correct it for you. Here is what to do:

  • Contact customer support: share your order number and the correct size you need.
  • We adjust the size: the team updates the specification before production begins.
  • Review a new proof: we generate fresh proofs so you can confirm the corrected size.
  • Approve to proceed: once it looks right, approve and the job continues.

In most cases you will not need to place a new order, but reach out quickly so we can catch it before the job prints.

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