What if I haven't received a response to my customer service email?

If your email inquiry has gone unanswered, reach out to customer service again directly. Emails occasionally get lost or delayed, and a second message with clear details usually gets things moving quickly.

• Follow up directly: contact customer service again rather than waiting.
• Be specific: spell out exactly what you would like to order or the issue you are facing.
• Add references: include any order or job number so the team can locate your request fast.
• Try another channel: phone or live chat can be quicker if your matter is time-sensitive.