Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
How do I know if there's a problem with my order?
Answer
If something needs your attention on an order, 4OVER4 lets you know rather than leaving you guessing. You will get a notification email and a free online proof to review in your account.
- Notification email: sent to your account email when an issue is found.
- Online proof: a free proof is posted so you can see exactly what is happening.
- Review it: log into your account to open the proof and any related details.
- Get clarity: email or call your support agent during business hours if you have questions.
Nothing goes to print until you have reviewed and approved, so a flagged issue simply pauses the job for your input.
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