Question
What should I do if a PayPal payment went through but the order wasn't created?
Answer
When a PayPal payment goes through but no order is created, support needs your transaction details to trace and clear it.
- Contact customer support immediately with your PayPal transaction ID.
- Include details about which product you were trying to order.
- The team investigates why the payment processed but the order was not generated.
- They work to resolve it, potentially voiding the failed transaction if needed.
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