My payment shows charged but the order says declined-what happened?

When your statement shows a charge but the order reads as declined, you are almost always looking at a pending authorization hold rather than a completed capture. Banks place these temporary holds to verify funds, and they usually fall off on their own.

• An authorization hold reserves the amount but does not actually collect it, so no real payment has been taken yet.
• These holds typically clear within a few business days if the order did not go through.
• Do not place a second order to work around it, since that can create a duplicate hold.

Contact support with your order number and the exact amount you see charged. The team can check whether the payment captured and get your order status corrected.