Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
I'm getting an 'invalid payment information' error when trying to proceed with my order. What should I do?
Answer
An invalid payment information error at checkout usually points to the payment method selection, not the card itself.
- Open the payment method selection window in the checkout portal.
- Make sure you have selected a valid payment method from the dropdown before proceeding.
- If the error persists after you make a selection, contact support with your order details.
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