Question
I'm getting an 'invalid payment information' error when trying to proceed with my order. What should I do?
Answer
An invalid payment information error at checkout usually points to the payment method selection, not the card itself.
- Open the payment method selection window in the checkout portal.
- Make sure you have selected a valid payment method from the dropdown before proceeding.
- If the error persists after you make a selection, contact support with your order details.
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