Question
What should I do if I reject a proof and upload a new file?
Answer
When you reject a proof and upload a new or corrected file, make it unmistakable which version you want printed so the right file goes to press.
- Clearly note in your order comments that the updated file should be used for production.
- Confirm the new file has been reviewed and approved before printing begins.
- If anything is ambiguous, contact support with your order number to verify the correct version is in queue.
A short, specific comment removes any guesswork and keeps the wrong version from slipping through.
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