Question
I rejected my proof and uploaded a corrected file, but the system hasn't updated to my new version. What should I do?
Answer
After you reject a proof and upload a corrected file, the system can take a little time to process and swap in the new version. A delay does not mean your file was lost.
- Give it a short window to finish processing before assuming something went wrong.
- If it still has not updated, contact 4OVER4 support with your order reference.
- Support can confirm your corrected file was received and is the version in queue.
Once confirmed, the updated file moves forward to production, so a quick check with support settles it fast.
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