Question
Why is my customer's address not accepted by your website?
Answer
Our checkout validates every shipping address against the carrier's delivery records. If your customer's address is not accepted, double check the street number, suite or unit, city, state, and ZIP code, and make sure they match the format on file with USPS or UPS. If the address is correct but still not accepted, reach out to our Support Team with the address and your order details and we will help you complete the order.
