Question
What should I do if my shipment is lost, damaged, or stolen?
Answer
Act quickly and keep good records, because carrier claims have firm deadlines that depend on how the shipment is marked.
| Situation | File your claim |
|---|---|
| Marked delivered but missing | Within 10 days of the delivery date |
| Marked not delivered (domestic) | Within 30 days of the ship date |
| Marked not delivered (international) | Within 60 days of the ship date |
- Report the problem to the carrier right away and save all correspondence.
- Gather evidence such as photos or video of the packaging and any damaged pieces.
- Review the claim requirements guide for the documents each claim reason needs.
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