What should I do if my delivery is damaged or lost?

If your delivery arrives damaged or goes missing, contact support within ten days of receiving your order. Describe the problem with the delivery or product as specifically as you can so the team can start reviewing right away.

• Report within ten days: reach out inside the ten-day window.
• Be specific: detail whether the issue is damage, a shortage, or a lost package.
• Share tracking: include any tracking or order numbers you have.

The support team reviews your complaint and works with you to resolve it, whether that means a trace with the carrier or a reprint.