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Nadia Petrov, 4OVER4 customer education voice (illustration)
Nadia Petrov Customer Education Lead at 4OVER4.COM

Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.

Question

What if there's an issue with my order after delivery?

Answer

If something is wrong after delivery, whether it is quality, an incorrect quantity or another issue, contact customer support within 30 days of delivery. Management reviews the case and decides on a free reprint or a refund of the purchase amount.

  • Describe the issue: spell out exactly what is wrong.
  • Add photos: include images whenever the problem is visible.
  • Order number: keep it handy so the team can pull your file.
  • Review: support investigates the report against your original job and confirms the fastest fix.
  • Self-serve: the Help Center has troubleshooting steps and reorder information.

For a reprint or refund, the original job comes back: once the return is authorized, ship 100% of the product back within 10 days. 4OVER4 pays return shipping on approved defective items. Color matching is not guaranteed.

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FSC Certified Printer #C013635
G7 Certified Color Accuracy
25+ Years Since 1999
150,000+ Businesses Served