Question
My order hasn't arrived. What can I do?
Answer
First, log into your account and check the status of your order in your order history. If the order shows as "Shipped," use the tracking number provided to see where the shipment currently is and its estimated delivery date.
- If the tracking shows the package is still in transit, it may simply need a little more time to arrive.
- Keep in mind that some orders ship in separate parts, so the rest of your order may still be on the way.
- If the estimated delivery date has passed and the order has still not arrived, reach out to our Support Team at (718) 932-2700 and we will look into the shipment and resolve the issue.
