Question
Can I request a specific delivery date and time window?
Answer
Yes, you can request a specific delivery date and time window. Share it early so customer service can confirm whether it works with your selected turnaround.
- Communicate your preferred delivery date and time when placing the order or during the proof process, and include your delivery address plus a callback number so the courier can reach you if anything needs coordinating on the day.
- Note any special instructions, such as building access or drop-off details.
- Customer service confirms whether the deadline is achievable with your turnaround.
- They may be able to hold your order so it ships to arrive on your requested date.
- Time windows are most workable with local messenger delivery, where routing is more flexible; exact-minute arrival is not guaranteed, but a window can be targeted.
- Earlier requests give the team more flexibility to schedule around your window.
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