Question
Can I change my shipping address or delivery method after placing an order?
Answer
Yes. As long as your order has not shipped yet, both the shipping address and the delivery method can usually be updated. The key is to reach out quickly, because once a job hands off to the carrier the details are locked in.
- Contact customer support and give them your order number.
- Provide the corrected shipping address in full, including suite or unit numbers.
- Note any change to the delivery method, such as moving from ground to an expedited service, plus any revised labels or special delivery instructions.
- Support coordinates with production to update the details, so requests are easiest before production wraps up.
- Changes made after production is complete may affect the ship date or cost.
Double-checking the address before you check out is the safest way to avoid a mid-order change.
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