Tobias Reed
Tobias Reed Production Knowledge Lead at 4OVER4.COM
Question

What should I do if my printed order has a color that doesn't match my artwork?

Answer

If the printed color came out off, contact support with your order details, and there are a few things on your side that keep it from happening next time. The color you see on screen is not always what a press can reproduce.

  • Reach support with your order number, a clear description of the color discrepancy, and photos comparing the printed result to your original file, that side-by-side is what lets the team judge the fix
  • The team reviews the case and decides the resolution, which may be a reprint
  • Use correct Pantone or CMYK values in the file before uploading
  • Remember not all Pantone colors are achievable in CMYK printing
  • 4OVER4 may offer a discount to reprint with corrected artwork
  • Note that raster graphics cannot be adjusted on their end

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