Question
Can I access files I uploaded to a previous order?
Answer
To retrieve artwork from a past order, ask the 4OVER4 support team. This covers uploaded artwork as well as source and layout files you want to reuse or update.
- Contact support with the order or reference number for the files you need.
- They confirm which files are still available and explain how to retrieve them.
- They can send the layout or source files from that job so you can reuse them as is or edit them for a new run.
- Upload the reused or updated file when placing your new order.
Availability can vary by order age, so it's worth asking, and having the order number handy speeds things up.
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