Question
What should I do if previous job files are being saved when I place a new order?
Answer
If an old file keeps attaching to a new order, confirm the right file with support.
- Contact support with your new file attached.
- Confirm which file should be used for the order.
- Support verifies the correct file in the system before production begins.
That check makes sure the current artwork, not a past job, gets printed.
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