Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if my design disappears from my cart or saved projects?
Answer
A missing design is usually recoverable. Reach out to support with your account email and they can look on their end to find the file or figure out what happened.
- Contact support and include the email address on your account.
- They can check your account to locate the design or saved project.
- Mention what you were working on and roughly when, which speeds up the search.
- To avoid losing work in progress, use the save option rather than leaving items only in the cart.
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