What should I do if I can't sign up for an account?

If the sign-up button will not respond or you cannot create an account, contact support directly. A common cause is a duplicate account already in the system, which support can clean up so you are left with one working account.

• Try the quick fixes first: clear your browser cache or switch to a different browser (such as Chrome) or device, which also resolves most missing SMS verification code issues, and double-check that your email and phone number are entered correctly.
• Read the error message: a password warning means the password must meet the stated length and character rules, "email already in use" means the address may already have an account (try login or password reset), and a missing verification email is often in your spam folder.
• Reach out to support and describe what happens when you try to sign up, including the exact error text (for example "email invalid"), the email you are registering, your browser and device, and a screenshot if you can.
• A duplicate account tied to your email may be blocking the new signup.
• Support removes duplicates, troubleshoots the issue, or can create the account for you from your name and email; you then log in and set your own password.
• Once resolved, you receive a confirmation and can sign in and order normally.