Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if I can't access my account because the email address is no longer valid?
Answer
When the email on file is closed or no longer under your control, 4OVER4 can recover the account and move it to a working address, so you keep your history and saved details. Because email is the login, the team first verifies that you are the rightful account holder.
- Contact support: explain you can no longer access the old email, and give the old account email or any past order number tied to it.
- New email: provide the address you want to use.
- Prove ownership: answer a few questions or provide proof, such as a company name match, billing details or prior invoices.
- Transfer: support forwards the request to the IT department, which authorizes the recovery.
- Done: you are notified by email once you can log in with the new address.
Have an old order number ready, since it is the fastest way for the team to find your history.
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