What if my delivery is late?

Every delivery date shown at checkout is an estimate, not a guaranteed arrival time. Production turnaround and shipping transit are quoted separately, and a package can occasionally take a little longer than the projected window because of the carrier, weather, or a busy shipping period. If you are worried about where your order is, the fastest path is to reach out to our support team with your order number.

• Dates are estimates: the delivery date at checkout combines a production estimate and a shipping estimate, so treat it as a target rather than a promise.
• Check your tracking first: once an order ships you receive a tracking number, which usually shows the current location and any carrier delay.
• Contact support with your order number: if tracking looks stalled or the date has passed, message us and we will chase the carrier and confirm the status for you.
• Plan a buffer for deadlines: for event or mailing dates, order with a few extra days of cushion so a minor delay never puts your project at risk.