Question
What happens if my shipment is redirected to a UPS store for pickup?
Answer
UPS may redirect a package to a nearby UPS store location for customer pickup, which happens more often during busy seasons.
- Carrier decision: the redirect can happen even if you did not request it.
- Confirm the location: contact UPS with your tracking number to verify the pickup point and hours.
- Pick it up there: the package is retrieved from that store rather than delivered to your door.
- Bring ID: have identification ready when you collect it.
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