Question
What happens if a promo code removes my shipping cost?
Answer
Some promo codes change the shipping estimate or strip out the shipping charge entirely. If that leaves your order without the shipping you actually need, support can correct it.
- A code may zero out or lower the shipping line, which can hide the method you intended to use.
- Contact support with your order number and the shipping method you want restored.
- The team can re-add the correct shipping and adjust the order before it moves to production.
- Confirm the final total on the corrected invoice so the delivery speed matches your deadline.
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