Question
Will I always receive exactly the quantity I order?
Answer
As per industry trade customs, overruns and underruns not exceeding 10% of the quantity ordered constitute an acceptable delivery. By those standards, 4,500 pieces on a 5,000 piece order is acceptable. Although such a scenario falls within an acceptable delivery, it is never the case at 4OVER4.COM. We understand that when you order 1000 cards, you would like to receive 1000 cards.
- The overwhelming majority of the time, we ship you more than you ordered free of charge.
- All orders are counted on an electronic counting scale before shipping, so rarely, if ever, we may ship slightly fewer pieces than you ordered due to the inherent nature of the printing process.
If you plan to send your print job to a mail house or fulfillment center, we recommend that you either order a greater quantity or inform a member of our team about your situation, since mail houses also work to a trade standard that allows for a small percentage of spoilage during addressing and processing.
