Question
I can't view the proofs for my order. What should I do?
Answer
If the VIEW PROOFS button is not opening your proof, a few quick checks usually help, and support can step in if the issue persists.
- Confirm the order: Make sure you are viewing the correct order from your account dashboard.
- Try another browser: Clear your cache or open the proof in a different browser in case a display glitch is blocking it.
- Check notifications: Verify the proof has actually been posted and that your email alert was for this order.
If it still will not load, contact support with your order information. They can troubleshoot the button or send your proof another way so you can review and approve it.
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