Question
I received a proof approval email but can't approve the proofs or authorize payment. What do I do?
Answer
If a proof notification email arrives but you cannot approve the proofs or authorize payment, support can troubleshoot and complete the step with you.
- Contact support and provide your order number.
- Explain that you cannot approve the proofs or authorize payment.
- The team will diagnose the issue and help you finish the approval.
Reaching out promptly keeps the order from stalling while the problem is sorted out.
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