Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if my proof doesn't show the entire design?
Answer
If your online proof is missing part of the artwork, do not approve it. A cut-off proof almost always means the uploaded file does not match the product's dimensions, so the fix is to reject the proof and upload a corrected file at the right size.
- Reject the proof instead of approving it
- Rebuild or resize your file to the exact product size (for example 4" x 6" for a standard postcard)
- Add the required 1/8" bleed so the design runs to the edge
- Keep key text inside the safe margin so it is not trimmed
- Upload the revised PDF and review the new proof before approving
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