Question
How do I place an order for international shipping, such as to Canada?
Answer
International orders like Canada follow a slightly different path than standard checkout, because the shipping cost is added manually. The key is to place the order but leave it un-approved so the team can adjust it first.
- Complete checkout as usual for your product.
- Add a comment requesting shipping to your international destination.
- Do not approve the order yet, since approving locks it in.
- Contact customer service with your order details.
- Let the team calculate shipping and adjust the order before you give final approval.
Once the international freight is added, you approve the corrected order and it moves into production.
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