I shared on social media and I'm not getting the free shipping. Can you help me, please?

If you shared on social media but the free shipping is not applying, it is almost always because the reward has not been registered to your order yet. A few quick checks usually clear it up.

• Make sure the share was completed and posted publicly, not saved as a draft or set to a private audience.
• Confirm you are signed in to the same account you used when you shared, so the reward is tied to the right profile.
• Apply the reward or promo before you reach the final payment step, since it will not add itself after the order is placed.
• Give the platform a moment to confirm the share, then refresh your cart so the shipping line updates.

If the free shipping still is not showing after that, reach out to our Support Team with your account email and the order number. They can look at the share on their end and apply the correct shipping to your order.