Question
What should I do if I submitted the wrong design file to my order?
Answer
Act quickly. Contacting support right away gives the best chance of swapping the file before the job starts printing.
- Contact customer support immediately with your order number and the correct design file.
- If the job can be stopped before printing, the new file is uploaded for you.
- A free online proof is posted so you can review the corrected version.
The sooner you notify support, the better the odds of making the change, since a job already on press cannot be pulled back.
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