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Nadia Petrov, 4OVER4 customer education voice (illustration)
Nadia Petrov Customer Education Lead at 4OVER4.COM

Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.

Question

Can I arrange to pick up my package at a UPS location instead of home delivery?

Answer

Sometimes, but it is not something to count on. Redirecting a package to be held at a UPS customer center is an intercept request, and intercepts are very difficult: whether one can be attempted depends on the exact timing, the destination and the shipment. Email support with your tracking number and the team decides case by case.

  • How to request: email support@4over4.com with your tracking information and ask to hold the package for pickup.
  • What happens next: if the team can attempt it, the request goes to UPS to reroute the shipment to a pickup point.
  • Not guaranteed: UPS does not promise the change will be completed, especially once the package is in transit.
  • Faster route: if the package is already out for delivery, contacting UPS directly with the tracking number can also work.

Send your tracking number to support as early as possible so any hold request reaches UPS before the driver attempts delivery.

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