Nadia Petrov
Nadia Petrov Customer Education Writer at 4OVER4.COM
Question

When I approve my proof and update my billing address, why do I get a hold placed on my order?

Answer

A hold is often placed automatically for security or verification after you approve a proof or change billing information. It is a routine safeguard, and support can clear it once any needed verification is done.

  • The hold is triggered automatically by security or verification checks.
  • It commonly follows proof approval or a billing change.
  • Contact 4OVER4 customer support by email or phone to review the hold.
  • A representative removes it once verification is complete, and you can finalize the order.

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