Emma Davis Print Production Specialist at 4OVER4.COM
Emma is our prepress and print production voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if I receive a corrupted file error on my order?
Answer
A corrupted file error can usually be cleared by re-saving and re-uploading the artwork. Work through these steps in order before reaching out for more help.
- Re-open your original files and save them under a different name.
- Compress the files into a ZIP or STUFF archive, which can help prevent corruption.
- Log into your account and click Upload for that order number to send the corrected files.
- If the issue persists after re-uploading, contact support with the new files attached.
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