Question
What should I do if I receive a corrupted file error on my order?
Answer
A corrupted file error can usually be cleared by re-saving and re-uploading the artwork. Work through these steps in order before reaching out for more help.
- Re-open your original files and save them under a different name.
- Compress the files into a ZIP or STUFF archive, which can help prevent corruption.
- Log into your account and click Upload for that order number to send the corrected files.
- If the issue persists after re-uploading, contact support with the new files attached.
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